The way in which a customer perceives the quality of service determines their levels of satisfaction. These are indirect requirements, unspoken and not explicitly stated, but ones that must be learned to recognize and utilize in order to create ever-higher levels of satisfaction.

My consultancy as a Quality Assurance Auditor stems from my professional experience in luxury hotels around the world and aims to make my expertise available to you to enhance your business performance and relate it to the key issues of your clients.

You might be wondering what a Quality Assurance Auditor does for the hospitality sector.

This professional – which would be me – assesses the quality of your hotel, restaurant, and Wellness Centre anonymously, professionally, and impartially.

The goal is to assist you in identifying areas where your establishment might need improvement, as well as providing you with an understanding of what guests truly think about it.

During my visit, I will evaluate every aspect of the stay, from check-in to check-out.

This includes room cleanliness, the quality of food and beverages, and the overall service received.